Shipping & Returns

Local Pick-Up

We offer complementary in-store pick up for local customers who select In-Store Pick up at check out.  Pick up is generally ready within 2 hours of order during normal business hours.  

Shipping Rates 

Shipping rates are based on location and weight of orders.  We do offer Free Shipping for orders over $75 within the continental US.   

Orders containing 5 gallon containers are excluded and will include a separate shipping fee. 

How quickly will my package arrive?

We work to process all orders within 24-48 hours for in-stock items.  Once processed in the warehouse, the shipping method selected will determine the remainder of the timeline.  

Item Out of Stock?

If we discover an item you ordered was out of stock, we will contact you with the option of a like item replacement or refund.

Do you ship to PO Boxes?

Yes, we ship to PO boxes through USPS.

Do you ship internationally?

Yes!  However some items do have shipping restrictions. 

Will I have to sign for the package

We typically do not place "signature required" on orders.  However the driver may request a signature at their discretion. We can put “no signature required” on the order at your request. By selecting “no signature required” Carolina Detail Supply assumes no further liability for missing or lost packages.

Is tracking information provided?

Yes. You will receive a tracking number via the email when we print the shipping label. 

Can I correct my address after an order is placed?

We do our best to verify address prior to shipping when notified by our tracking system, however if your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. 

Once shipped: 

  • UPS charges $10 to redirect a package once it has shipped, more info here 
  • USPS can intercept and re-direct packages upon your request for $15, more info here

Missing or Damaged Package:

All shipping includes a tracking number, missing or damaged packages must be filed with the shipping carrier.  We are not responsible for missing or packages damaged in transit. 

Returns & Exchanges:

We offer a 30 day refund or exchange policy for unopened or unused merchandise from the date of purchase.  Please reach out to us via email to request a return or exchange, brandon.ward@carolinadetailsupply.com 

We do not require a restocking fee, however you will be responsible for return shipping costs, shipping costs are non-refundable.  

Please return items to: 

Carolina Detail Supply 
25 C High Tech Blvd
Thomasville, NC 27360

 

Upon receiving and inspecting your returned item a refund will be issued via the method of original payment or an exchange will be shipped out.  In the event an item is returned that is not in its original condition or damaged we reserve the right to issue a limited refund based on the condition of the item.